Return Policy – LISAAA

Effective Date: 04-12-2025

At LISAAA, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our Refund & Return Policy to understand how we handle returns, refunds, and exchanges.

1. Eligibility for Returns

1.1 Return Window

You may request a return within 24 hours of receiving your order, provided the item meets the conditions listed below.

1.2 Return Conditions

The item must be:

  • Unused and unworn
  • In original condition
  • Returned with all original packaging (tags, box, covers, etc.)
  • Returned with proof of purchase (order confirmation email or receipt)

Non-Returnable Items

The following cannot be returned:

  • Customized, altered, engraved, or personalized products
  • Gift cards
  • Items damaged after delivery
  • Hygiene-sensitive items (if applicable)

2. Return Process

2.1 How to Initiate a Return

Please follow the steps below:

  1. Email us at support@lisaaa.com with your order ID, product name, and return reason.
  2. Our support team will verify and share the return instructions along with the return address.

2.2 Return Shipping

  • Customers are responsible for the return shipping charges, unless the product is defective or incorrect.
  • We strongly recommend using a trackable courier service.
  • LISAAA is not responsible for lost or untraceable return shipments.

3. Refund Policy

3.1 Refund Approval

Once the returned item is received and inspected:

  • We will notify you regarding the approval or rejection of the refund.
  • Approved refunds will be processed to your original payment method within 3–5 business days.

3.2 Partial Refunds

Partial refunds may apply if:

  • The item is returned after the 24-hour window (case-by-case approval).
  • The item shows minor signs of use or missing packaging.

3.3 Non-Refundable Charges

The following charges are not refundable:

  • Shipping fees
  • COD charges (if applicable)
  • Customs duties or import taxes (for international orders)

4. Exchanges

You may exchange your item for a different size, style, or color within the 24-hour return window.

To request an exchange:

  • Follow the same steps as the return process
  • Mention clearly that you want an exchange
  • Exchanges are subject to stock availability

5. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 24 hours at support@lisaaa.com
  • provide clear photos/videos of the item and packaging
  • Once verified, we will arrange a replacement, repair, or refund at no additional cost

6. Late or Missing Refunds

If you haven’t received your refund after the mentioned processing time:

  1. Check your bank or payment app
  2. Contact your bank/payment provider (processing delays are common)
  3. If still unresolved, email us at support@lisaaa.com

7. Contact Us

If you need help with your return or have any questions about this policy, contact us:

Website Contact Page: https://lisaaa.com/contact-us
Email: support@lisaaa.com
Brand: LISAAA